Cox & Kings India — false commitment and not refunding booking amount

Address:

Kolkata, West Bengal, 700013

We have booked cox and kings for israel n jordan trip at rs 1, 34000/- + gst out of which we paid a booking amount of rs 87000/- they confirmed our trip but after around 15days time got a call from mr rahul basak of cnk that we have to pay extra rs19800/ per person due to hike in flight fare which was not told during the booking. Seeing such misleading attitude we decided to cancel the trip and asked them to return our booking amount which they committed to be refunded within the next 6days from the cancellation date even after 15 days of follow up still cox and kings is not returning our booking amount of 87000/- and whenever we call mr basak is saying it's under process and has no idea when we will get the money. We feel cheated and severely misguided by cox and kings. Please whoever is reading this message beware of cox and kings they mislead passengers think twice before giving them any booking amount.