[Resolved]  Cox & Kings India — false commitment and over charged for that

Address:	New Delhi, Delhi, 110017
Website:	Cox and kings india

Cox and kings india company one of kind there sales people committed something, there operations people will provide you something else and your tour manger tell you the truth once you reach to your destination.you feel helpless, cheated, betrayal. It happened with me I am Mita Upadhyay wife of Maneesh Kumar upadhyay. We went to Europe trip(marvels of Europe) on 11 June 2018 . Our package was started from 1, 09, 000 and then we added optional tour in it jungfrau and illuminating show and river seine cruise in it. After adding all the options, package insurance and EMI chargers it costed approximately 3, 90, 000 for two adults and one child . We got GST wavered since some promotion was going on. We agreed on it and we paid full amount to Rittika aggarwal cox and kings employee . One day before to our traveling date operation person Rahul Kumar informed me that optional things r not included in my package and he emailed me the bill of 351000. Then later on phone he said jungfrau is included in ur package but illuminating show and river seine cruise is not included and you won’t get it . And Rahul and all his senior told us to travel on the same itinerary and we will sort it out everything once you will back form trip . It’s been one week now nobody is helping us . They are not refunding our money . They are least bothered .
Kindly help us.

Regards
Maneesh Kumar upadhyay
Mita Upadhyay