Cox & Kings India — Hidden cost was charged

Address:

033

I with my wife and my son traveled to Singapore and Malaysia

(Booking Id -- 660427, booking date Aug 2016. Voyage Of Asia - Winter 2016 tour dated 25th December 2016.)

Our tour package includes all even tip of coach and guide.That implies rips ( gratuity) what ever, it is included.As the payment and agreement I did In August 2016 .So Cox and Kings has to deal with any such situations which is not mentioned in exclusion criteria.Before journey your people told us about the gratuity for cruise personal..Why should we be charge by Star Cruise during the tour.

I wrote complain to customer care of Cox and Kings limited by the email and

the reply made by them could not satisfy me, as the clarifications provided to me were not justified and they would not be able to add anymore to my explanation. They Further added that COX and KINGS LIMITED are not in receipt of any of the said amount. We had to pay to Star-Cruise during our course of journey. Gratuity Fees( Non Refundable) SGD 17 per person per night for all cabins directly payable to cruise as per their new rule. My question if any new is made by Star cruise after my payment on August 2016 when I booked the tour package why should I have to pay, the cox and Kings should look after all the matter as in the inclusion criteria, it was clearly mentioned that Tip to driver and Guided. Any increase in air fare Tax or Govt increase tax if any I must have to pay which is mentioned .

In this regards I again emailed them telling that -
Clarification provided to us 2 days before the start journey date after payment to you. We have very little option to recede back

.Gratuity is a kind of tip .It is usually paid by Employers if he or they were pleased .As my agreement with Cox and Kings was done in August 2016, so it is implied that amount is not to be paid by Customer. Pl reconsider the matter and arrange to refund the Amount 102 Singapore doller to me

I

Disclaimer: This e-mail may contain confidential, proprietary or legally
privileged information of Cox and Kings Limited. If you are not the
intended recipient you must not use, copy, distribute or disclose the
email or any part of it. If you have received this message in error,
please delete it and all copies from your system and notify the sender
immediately by return e-mail. Internet communications cannot be
guaranteed to be timely, secure, error or virus free. The sender does not
accept liability for any errors, omissions or damage resulting from the
use of this email or attachments therein.

Image removed by sender. Cox & Kings

Disclaimer: This e-mail may contain confidential, proprietary or legally
privileged information of Cox and Kings Limited. If you are not the
intended recipient you must not use, copy, distribute or disclose the
email or any part of it. If you have received this message in error,
please delete it and all copies from your system and notify the sender
immediately by return e-mail. Internet communications cannot be
guaranteed to be timely, secure, error or virus free. The sender does not
accept liability for any errors, omissions or damage resulting from the
use of this email or attachments therein.


Cox & Kings

Disclaimer: This e-mail may contain confidential, proprietary or legally
privileged information of Cox and Kings Limited. If you are not the
intended recipient you must not use, copy, distribute or disclose the
email or any part of it. If you have received this message in error,
please delete it and all copies from your system and notify the sender
immediately by return e-mail. Internet communications cannot be
guaranteed to be timely, secure, error or virus free. The sender does not
accept liability for any errors, omissions or damage resulting from the
use of this email or attachments therein.

Reply Reply to All Forward More
Dr T K Hazra
To [protected]@coxandkings.com Today at 1:20 AM
It is true that cox and king limited has not received the said amount. But cox and king ltd has made arrangement of our tour as well as with star cruise . In your agreement with me, there was no mentioned that we have to star-cruise.So whatever be the amount of tips or gratuity must be paid by cox and king limited, as in the inclusion criteria tip to driver and guided were clearly written. If this be the behavior of in the every of your tour journey, and I am affair to travel with you . I shall tell to my friends about the incidence in the last two tour with Cox and king Limited.
Thanks
Dr T.K.Hazra

Show original message
Reply Reply to All Forward More