[Resolved]  Cox & Kings India — hongkong, macau, shenzhen trip 23rd december 2017

Address:

New Delhi, Delhi

We have booked 4 families trip 3 months back
They took 100% money in advance and chased for full amount so rigrously but never reverted back on confirmation of bookings and flight tickets.
One week to date they informed has one family application was denied to enter hongkong left us with no option to send that family to macau for 4 days.
The greater kailah office was so irresponsible, looks that they r sending us for free.
No documentation was done on time, ritika agarwal was awkardly hilarious and most irresponsible and so was their head of region rajneesh.
They goofed up in date of birth details, names, age on the applications and documentations.
They dnt deserve to be as agents.
Silly clerical errors which lead to stoppage at immigration, carrier counters.
However with bad mood and swearing not to travel with cox and kings we completed our trip, as it was pia (Pain in ass# sponsored by our hard earned money.
The hotels were pathetic and in a family of 2 adults and 2 kids, there were 4 single bed in a room with no space to move around. Wtf
The room check ins took more than 5 hours and in venetian macau we checked in at 8pm with no time left to enjoy the amenities or various shows like gondola ride, daimond show and check out at 10 am. We just went there and slept (Thats the only work we went in macau for???)
Cox and kings gave us ticket, flight details only a day before our travel date.

Agents and cox and kings are #, unprofessionals.
We were really tortured during this trip, the worst part being the staff not updated with the details and not educated with the trip details. They drank our blood by asking money money and money.
We have all the mails and call recordings regarding the communications with them.
The only best thing happened to us was our tour manager neha shah. She was very helpful.

We need our money to be refunded to us in whole and swear not to use their services in future.
Our whole group has sufferred torture as there was no mental peace to each and everyone on our group.
Kids also suffered pain and suffered our bad mood.
Cox and kings worst