[Resolved]  Cox & Kings India — international ticket booking

Address:	Ahmedabad, Gujarat
Website:	coxandkings.com

Hi my name is rohan soni. From ahmedabad, gujarat we booked an international ticket for my mother (Mrs. Bharti soni) from coxandkings ahmadabad branch (Address 20/21, sanskar complex, next to ketav petrol pump, polytechnic road, ambawadi, ahmedabad 380015).

Booking executive name mr. Umang khatri. Who has kept us in-blind, by not discussing us that flight which he has booked for us is a special fare ticket where baggage allowance in reduced by 20kg per person instead of 30 kg per person. After bringing this matter into light to team coxandkings personally at their office we got a blunt reply as you have selected this airline by research we did not mention baggage details, as per conversation with emirates customer care they told us that this is first thing to be mentioned by travel agent that baggage will be reduced for this ticket, as our stay was for 3 months accomodating luggage for 20kgs check in bag is impossible and should be highlighted by travel agent.

My flight details and pre confirmation email i am attaching below before booking flight.

Emirates flight no ek539 7th dec 2017 ahmedabad-dubai
Emirates flight no ek93 7th dec 2017 dubai-bologna (Italy)

Return flight

Emirates flight no ek 94 1st march 2018 bologna (Italy)-dubai
Emirates flight no ek 540 2nd march 2018 dubai-ahmedabad.

I have spent money on sending parcels from ahmedabad and over weight charges paid by my mother and harrasment she faced while travelling alone with baggage issue i would suggest to booking agent to reverse me all this charges paid by me or i might take this matter further legally.