[Resolved] Cox & Kings India — International tour package | |||||
Dear All, please if you are planning for international tour package, please I request you to not to go with Cox and Kings traveler. We have 6N/7d TOUR Package by C&K and our flight was from 27/5/16 in the morning 4.50 a.m. and return 2/6/16 4.20 p.m. Somehow the 27/5/16 flight was cancelled and after that with heavy heart we have to take the evening flight i.e. 9.35 pm. We claimed C&K to extend 1 day as our flight was cancelled but C&K denied to extend, and told that it was not our fault its airline fault. And we already paid full payment to C&K in advance for 6N/7D but in the same tour package payment we spent only 5N/6D. The C&K denied to take any responsibilities and we beared the 1 day extra expense. So, I suggest you to take local tour organiser instead of hiring brand like C&K. They have worst management, worst staff and worst experience with C&K. Was this information helpful? | |||||
Jul 30, 2016 Complaint marked as Resolved Cox & Kings India customer support has been notified about the posted complaint. Verified Support Jun 29, 2016 Cox & Kings India Customer Care's response Dear Sheral Robin Desai,
Thank you for sparing time to give us your feedback. It is a matter of concern to note that your experience has not been rewarding.
We would appreciate if you can share your contact details, booking or enquiry id and name of the package booked for us to assist you in a better way.
Regards,
Team Cox & Kings India
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