Cox & Kings India — Marvels of europe - 12th june ex delhi

Address:	Chandigarh, Punjab, 160036
Website:	Coxandkings.co.in

So me and my mother along with many other people had booked the tour marvels of europe tour which was supposed to depart from new delhi ok the 12th of june. Later we were informed that the tour will start from 11th. The tour was supposed to last till 18th and me made leave requirements accordingly. Our visa applications were filed on emirates tickets. Much later, post arrival of visa, we were informed that we will not be flying emirates we will be flying oman airways (Which is a pretty pathetic flight). The tickets were not made available to us till 3 days before the tour. And that is when we realised we have 20 hour halt in muscat both going and coming back, hence pushing our tour to be longer by 2 days which was entirely uncalled for. Further, we had informed the tour operator that we shall be taking vegetarian meals throughout the trip.

Day 1 - while flying from muscat to paris, which is a 7 and a half hour flight, we were not served any proper meal. Why? Because cox and kings had not made any request for vegetarian meals to be served to me and my mother along with all other vegetarian travellers travelling under this package. They did not block preferable seats for us or made any request for the same. And this information also wasn't shared with us. There was no transparency with regards to documentation and bookings. We were only given final documents one day prior to our departure, hence keeping us in the dark. And we called the respective tour manager mr. Vishal and mr. Rohit of the chandigarh cox and kings office daily 2-3 times just get no response.

Day 2 - finally we reached paris exhausted. We reached hotels which were hours away from paris and barely had any connectivity to the city. The hotel we stayed in was hotel campanile at roissy-en-france. We were informed we would have decently sized rooms. But the rooms in this hotel ended where they started. It was equivalent to leaving in a hostel with rooms the size of a rat hole. There were no water bottles provided either in the rooms or coach.

Day 3 - our tour manager mr. Sachin turned out to be a greater #. He was not at all accommodating or helpful. We were only given 3 hours to see the entire euro disneyland. Only three hours!!! Not only that while returning me and my mother lost the way out and we called the manager to help. Instead of helping us he threatened to leave without us and did not help us find the way. Later that day we only took us to visit eiffel tower for 5 minutes. That is it!!! We even requested him to let us stay longer and he again threatened that he will leave without whoever doesn't turn up. He took us for a city tour in a bus where we weren't allowed to get down at all to see anything what se ever or even use the rest room. Further he served us dinner at 6 and was planning to take us back to the hotel when we could use the remaining day to explore the city. When this request was made to him he blatant refused. When we and a group of other families finally told him we shall explore on our own be further even refused to help us with what mode of transport we should use.

Day 4 - this was a huge waste of a day. We travelled 12 hours, twelve hours in a bus from paris to geneva and then to leysin.in a bus!!! When we could have done the same in a train, which would have been more comfortable and less tiring. To add to that, mr. Sachin our tour manager would torture us with he sarcastic remarks and lecturing over etiquette as if we are a bunch of illiterates who do not know how to behave in public. He would only stop the bus for 20 minutes for lunch and toilet breaks for 46 people. And as usual would threaten to leave without whoever is a little late stating that these were companies orders. Also we only stopped in geneva for 25 minutes. It was as if we were ticking pointers off our itinerary further we were promised a view at mt. Cox and kings in leysin in a cable car. Thanks to the ill-planned tour we only reached mt. Cox and kings after sunset. Sunset in europe happens post 10:30. We had been on the road since 9 in the morning.

Day 5 - today we had to travel to jungfraujoch glacier. What we weren't informed was that the glacier will be a 3 hour road trip and 1 and half hour train trip from the location of hotel. Turns out all the hotels booked were extremely far off from the main cities. It's a college disaster. We waste so much of our day in travel. So many people were feeling sick due to all the unnecessary travel in the hills. To top it up no dinner was prepared for us when we returned. We had to make the tour manager order pizzas for us which only arrived post 11:30. And we had to pack for travel for the next day for which also we have already been threatened that if we aren't able to check out on time we shall get be left behind by mr. Sachin.

The tour is still going on and we are extremely disappointed with the arrangements made so far.

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