[Resolved]  Cox & Kings India — Marvels/disasters of europe

Address:	New Delhi, Delhi, 122003
Website:	www.coxandkings.com

This complaint is with reference to our Paris experience during Marvels of Europe tour from 19th to 26th June. Please remove Paris from itinerary as we don't have a single memory of Paris except Eiffel Tower due to below mentioned blunders done by C&K.

1. After reaching Airport on first day we were made to wait 1.5 hours in the coach and that too without AC on in 37 degree temperature.

2. Despite a 1 night halt in Muscat on 1st day we reached our hotel at 12:30 AM in Chartes which was almost 2.5 hours journey from Paris.

3. The dinner was provided at 12:30 AM due to which our 5 yr old Daughter slept without eating anything. There was no water bottles also in the bus. 1st day was gone though we were informed that we will reach Paris by afternoon.

4. Next day we reached Disneyland around 12:30 noon and got only 2.5 hours there in which we had to walk from bus parking to rides area which was good 20 minutes walk one side, eat lunch, take rides and come back with a warning from tour manager that you will be left here only if you don't come back on time. Result we were able to take only) one ride. Imagine taking one ride in Disneyland after coming all the way from India.

5. Since the hotel was a good 2.5 hours from Paris we were given a bus tour of Paris and 5 minutes to click photos.

Our Switzerland experience was ok but Paris was a total failure and waste of our hard earned money.

I wrote an email to customer care of Cox & King but just received a reply that they will revert shortly and it has been a week after that but no response.

We definitely need a refund or compensation for the first 2 days which were completely mismanaged and ruined our Paris experience hence the trip was only of 4 nights rather than 6 nights.