Cox & Kings India — mental and emotional harassment in a foreign country

Address:	New Delhi, Delhi, 110008
Website:	www.coxandkings.com

Respected Sir/Madam

We took the glimpse of Europe Tour with this highly renowned tour and travel company ie. Cox And Kings. Our trip was going on a satisfactory note until the talk of our free day began..
we were informed by our tour manager that on our free day we were supposed check out of our hotel at 7 am in the morning which was not at all mentioned in the itinerary at all, and told us to look out for ourselves as she had to take the other group to Grund (a train station in Switzerland) for the excursion that we didnt choose as we wanted to relax as it was our "Free Day".
The tour manager dismissed our requests of any sort and had no solution for our family of 8 people and we were left stranded out of the hotel at 7 am in the morning.

Then after a heated discussion she agreed that while checking out of the hotel, she will drop us off at Interlaken while on her way to Grund, we agreed to this plan as we had no other option left after being harrased by our tour manager refusing to coordinate with eight of her tour members.

My family and I were all set to be dropped off at Interlaken but due to her utter mismanagement, she did not coordinate with the bus driver well. When the driver asked if he should drop us all first to Interlaken she refused and told him to take route leading straight to Grund then later when we asked the driver to drop us at interlaken as promised by our tour manager, he too denied our request saying that the tour manager Mrs Reshma did not plan it this way at all with him... rather than coordinating anything at all for my family of Eight member and another couple of the tour she left us in middle of no where with no instructions whatsoever at the Grund train station. When we called and contacted her she told us that she can't help us and asked us all to be on our own.

My family at this point of time was left humiliated and harassed on a foreign land with no assistance from the Cox and Kings team in Delhi as well despite of them being aware of our situation we were told that they will get in touch with the Head office in Mumbai and get back to us .. disappointment strike further on when we got no response from them as well

I have been a loyal customer of this company since the last few years and had paid a good amount of 10 Lakh rupees on this tour but still was mentally and emotionally harassed by this Tour and travels company.

Despite of many Complaints made to the Delhi office I received no response and wasn't compensated for the expenses( total of 432 Franc, 30, 013 rupees INR ) LET ALONE FOR THE MENTAL HARASSMENT I had to incur due to the mismanagement of the tour manager and this well renowned travel company.

PRAYER: On behalf of my family, it is my humble request that we should be compensated for all the financial troubles we went through and the mental harassment faced by us in the foreign land.

AJAY GAUTAM
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