[Resolved]  Cox & Kings India — misleading and unresponsive

Address:	400102
Website:	Cox and kings

Hello

I am writting this mail in connection to booking id no 869942 tour to srilanka. This is yet again to bring to your notice that as i had spoken to sanjana and samreeta that as per the itenary of srilanka tour i had the travel insurance included in the package. I had come in person in the first instance and met samreeta n tej for visa. I had requested for the necessary changes to the package as per my requirenment and tht was accommodated instantly and i was assured n promised rest of the package remains the same. So i went for the package.

Its less than 24 hrs for me to board and i still dont have my complete travel documents and point of tour contact person in srilanka and over and above all after knowing that i am travelling with a family and a small 4 years girl child i have been deprived from the travel insurance. 2 days back i received the mail for no travel insurance n i was surprised n call back to samreeta and then sanjana who blantly told me insurance is separate for rs. 1000 and not included in the package. I was shocked but believed them and signed tht form n send them but today when i was going through all mails i found the above saved screenshot i am mailing.

I blindly trusted cox and kings and this is the service i m getting. I dont get response of mails after mails. N to connect on phone to concern person it takes atleast 10 calls and more than 6 hrs. Dania habib is just a name i have heard of who is looking into my file and point of contact as mailed to me

But in all this the first point of contact for me samreeta has been of help better than any one here.

but still i feel cheated and rather than relaxing tonight for tour tom night i am writing this mail and still waiting for vouchers and tour guide contact in srilanka.

Hope it reaches to the concerned person who is concerned about the brand cox and kings and their customers and approprite steps are taken for our tour immediately

Imran khan