[Resolved]  Cox & Kings India — most fraud travel company in india

Address:

Kolhapur, Maharashtra, 416115

Dear Cox and King Team

Warm Greetings from Bang Family

I am writing this email to show case the unethical and unprofessional behavior you have done since my attachment to your brand.

Lets Start From Beginning

1) On 9th April we have transferred first payment to confirm our Europe tour with you. Date of Departure Finalized: 12th May 2018. A clear instruction were made to Mr Rakesh before choosing the tour that We can travel between 10th May to 25th May only due to our personal commitments. As per his assurance about the confirm departure of this tour on 12th May, We started the booking Process

2) On 13th April, as per the payment call raised by Mr Rakesh, we have release a payment of INR 2, 07, 000 immediately.

3) We make sure to follow every guideline offered by your team and completed the requirements as per Cox and King Instructions.

4) On 24th May, we have visited your office in Pune for filling Visa forms and for Cross Checking of documents by your team. You Pune team is extremely poor in Service and They took almost three hours to complete our Visa Form. Our First Visa Appointment was at 1:45 PM and we reached Visa office at 03:15 PM. I doubt if it was your plan to misguide us so that our visa can be rejected an we were not knowing something big was cooking on your end. Nevertheless After requesting Visa Embassy a lot we were able to complete our Visa process. On the top of it; we have paid an amount of INR 35000 to Visa embassy where as You Pune Team has given us INR 31500 only. The game of Hidden Charges could be here probably.

5) Kudos to our efforts, we have received the Visa on 29th April, irrespective of your poor service and support.

Now Comes the Climax

6) Post my visa, i expected a phone call from your end for depositing the Final payment

7) It was really surprising for me that, none from your team has approached me for the same.

8) It was totally unexpected for me, Obviously i have not won some jackpot so that one day cox and king should have announced that You are travelling Europe as our lucky customer. Ohh Your logo raise my concern-- 250 Year of History, I mean what you have done in such a long period of time if you could not arrange a tour properly. God Bless You Company

9) Lets Continue, as i was not aware about anything, so i have started taking follow ups with your team about the tour progress.

10) I have informed Mr Vaibhav, your travel co-coordinator from Kolhapur a number of time to Remind Mr Rakesh to get in touch with me.

11) After 4 days of continuous followups, I am thankful that the great gentleman Mr Rakesh called me (is it now like BHAGWAAN NE MERE SUN LI TYPE DRAMA) with a good news.

12) Sir, Travel date may be shifted from 12th May to 19th May. Wow !! How Early, If you are reading it clap for yourself once for the best of what you are doing. The good thing is no one from your team is responsible to give me in written about the change in travel date. For apologizing to me for disturbing our holiday schedule

13) Anyways i have started making my mind for 19th May departure with information about the financial losses i have to suffer.

14) Before writing this line, i am giving standing ovation to Cox and King Team that you all disappeared after this 4th May call

15) I again started taking follow-ups for this melodrama. and No one from your end responded again. Not even a single email i have received from your end for change in travel date, this so called sudden change in plan.

16) I was so puzzled with your team that on 8th May; i have written a strict email about your travel management

17) Post this email i have received a phone call from Ms Charulata Vanire in conference with Mr Ranjan Murthy. I am telling you Cox and King, these two people are awesome in your team. Even after my continuous request about writing me a text email about the happenings. They have not written me email in acceptance of mistake. they wrote a diplomatic email and gave me a political promise of getting back to me by 10th May Afternoon.

18) In response to that i have written a clear cut email on 9th May morning at around 11:00 AM about what i have understood from that last day conference call

19) I have received a written reply on 10th May and I have been promised that my compensation will be considered, i have attached a snap shot of that in this email also.

20) I have written a reply for the same on 10th May (Same Day) on the same email thread and provided a positive nod for my travel. I assure to transfer the complete payment in Next 48 hours post answering the three concerns raised. I was positive and looking ahead to travel with cox and king

21) It was a AWW moment for me, Again you all disappeared post this email written to you on 10th May. I mean are we all playing HIDE AND SEEK. Come on Be professional.

22) I have tried calling Ms Charulata But her phone was out of coverage, i called Mr Vaibhav for reminder. I dropped Reminder Email Also. But from 10th to 14th May no one from your team has replied to me.

23) On 14th May late evening, I raised my hand and sent an email that now I can not travel and I mean How can i travel. Come on People there is no information. (You people must have find a good place to Hide and i could not locate you). Give Up Samjhte ho; Bhai Mujhse pucho, Mera ho gaya tha.

24) You want to listen what happened post it. You executive Ms Charulata Emailed me and Said THAPPA. Sir aap to HIDE and SEEK me haar gaye. Now as you said you do not want to travel so we will cut your Visa Fees and GST amount

25) I am telling you this frankly; aapne to Hamara LOL Kar diya. Right ???

26) On 16th May, You are asking me for 19th May tour, Sir Chaloge Kya. Sabji Lene Chalna Hai ??

(Some reference Snap shots are attached, Please have a look at those too)

Now Lets come to conclusion

I am giving you last 48 Hours to refund my Compensation (You Calculate my compensation at your end, What amount you should give back to me based on following factors)

1) Amount I have Deposited to You

2) My Visa Fee, GST Etc

3) My Cost for Travel to Pune for your Visa Drama

4) Cost of Arrangement

5) Business Loss

6) Mental Loss

7) For Disturbing my Holiday Schedule

8) Time I have wasted writing you and taking follow ups with you

9) When customer do not travel with you after booking the tour, you charges them a huge penalty. What now, when you are not letting us to travel. You are equally responsible for a Penalty and Big Penalty.

Best Regards

Bang Family