[Resolved] Cox & Kings India — my australian wonders tour cancelled after taking full payment

JAY PRAKASH GANERIWLA

from Ranaghat, West Bengal

Address:

713358

I booked australian wonders tour booking ref :- 1046986 on 26.10.2016 for travel date of 25.11.2016 after making full payment. One day prior to my travel i got a mail from mr vedag chahad of cox and kings that my booking got cancelled and 100 % cancellation charges on me. The reason for cancellation they gave me that visa did not arrive. As providing visa to me on time was responsibility of cox and kings. I am sending them several mails but not getting any response from them.

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Jan 4, 2019

Complaint marked as Resolved

Cox & Kings India customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2018

Cox & Kings India Customer Care's response Hi Jay,
We request you to share your registered email id so that we can look into it.

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Comments

Rupa Sinha

from Mumbai, Maharashtra

We booked Instant Mauritius package from Andheri, Mumbai location through online, our travelling date is 30th January, till date we have paid 40k. But we are not getting any response from the executive, each time they are refusing to talk with us by making excuse, very unprofessional and worse customer service we are getting. We dont know what is going to happen with us, please help us with the update and rest procedure. We have tried number of times to reach them, and emailed to customer service department too.
But not getting any response. Please find bellow details :
Booking Id : 1031276
Package Name : Instant Mauritius Package
Passenger Name : Dibyendu Seal
Contact Number : [protected]
Booking Location : Andheri, Mumbai ( through Online)
Executive name : Greeshma Nair ( Extn : 5768)