Cox & Kings India — non receipt of invoice as promised

Address:

641006

My INTERNATIONAL TOUR booking ID is 1017287. On the first day itself, before booking my INTERNATIONAL TRIP, I informed the Coimbatore Team, that I am going to abroad on Leave Fare Concession (LFC) and therefore I inquired them whether will it be possible for them to issue a Invoice, which should show the bifurcation of the amount charged as Travel Expenses and other Tour Package Expenses? I very clearly told them that i am working in an Organisation, which reimburses ONLY THE TRAVEL EXPENSES incurred by me during the LFC and hence i need an Invoice, which clearly shows the exclusive expenses incurred only for my Travel from the place of origin and back.

THEY PROMISED ME TO ISSUE SUCH INVOICE after completion of my journey and ONLY ON THIS CONDITION I BOOKED the Tour Package and paid Rs. 5, 42, 685/- as demanded by them.

The Tour started on 13.06.2018 and ended on 25.06.2018. Now, 17 days have already passed. Almost daily i am making more than 20 phone calls to each one of the employee of your Cox and Kings Coimbatore Team for getting my Invoice as promised by them. BUT NOW THEY SAY THAT THEY CANNOT ISSUE INVOICE AS PROMISED AND THEY CAN GIVE ONLY A CONSOLIDATED INVOICE. A CONSOLIDATED INVOICE IS OF NO USE TO ME. HAD THEY REFUSED ME THIS ON THE DAY ONE, I WOULD HAVE BOOKED MY INTERNATIONAL TOUR PACKAGE WITH SOME OTHER COMPANY WHICH HAS BETTER ETHICS AND PROFESSIONALISM THAN YOUR COMPANY.

YOU, BEING A SERVICE INDUSTRY, SHOULD NOT MAKE FALSE PROMISES TO YOUR CUSTOMERS AND YOU CANNOT MAKE ME A SCAPEGOAT FOR THIS. It speaks very bad about your COMPANY. If this is the case, I will never ever recommend any of my friends to book a Tour Package with you. None of the employee, who can avail LFC from their employer will ever book a Tour Package in your company.

When I contacted the Coimbatore Team, they say some of your staff has been suspended, that's why this delay and all. Whatever may be your INTERNAL PROBLEMS, a prudent Service Industry will not allow it to harm a Customer who has spent more than 5 Lakhs for the International Tour.

I cannot afford to loose my entitlement. My employer who has paid me a considerable amount as LFC advance is now pressurizing me very hard to submit the LFC Bill.

I hope you can very well understand my problem by now, and request you to email the INVOICE (as promised), showing amount charged exclusively for my Travel Portion, without any further delay.

Awaiting your earliest action,

SE Solomon
Coimbatore