Cox & Kings India — poor customer service at panchkula, haryana branch

Address:

Panchkula, Haryana, 134109

I availed 2 years back europe tour from thomas cook and enjoyed a lot. As i heard that cox and king is an international fame for tours, i make up my mind to avail tour to the usa this time from cox & kings.

On 18/05/2017, i enquired about us tours after visiting your panchkula branch. After inquiry, i booked "sojourn tour" for the usa starting to be from 30/07/2017 and paid rs 1, 00, 000 /- as booking amount for two persons. On 19/05/2017, i have submitted all the requisite documents as required by them for usa visa processing.

I am sorry to write that set of papers they have given me for usa visa interview were incomplete which somehow managed to complete by my own and got the usa visa on 28/06/2017. Later on, i was informed that tour on 30/07/2017 is not operating and they have given me the option, either to pre pone or postpone the tour, so i opted for the tour to be commenced from 16/07/2017 at los angeles and ending at 25/07/2017 at new york.

After that, even my regular perusal they have not provided the tour documents, tickets and complimentary traveling kit as mentioned in the brochure. Due to failure to provide required documents on time i was planning to cancel my tour but after the intervention of mr. Yashpal sharma and mr. Sahitya singh i got the documents and tickets by the evening of 14/07/2017 as i have to leave for new delhi on 15/07/2017but the traveling kit and the detailed bill for the amount i have paid in total on 31/05/2017 was not provided.

I have never expected these type of poor services from cox and kings who is having a name in the international tourism industry.

As such you are requested to help me in providing the detailed bills for the amount i have paid for the tour and the traveling kit which has to be provided as complimentary by the company.

Booking details:
Tour name: american sojourn - summer 2017 (Ass2017)
Booking no: 789479
Date of departure: 16/07/2017 from delhi
File number: 2017obt1789479

Thanks,
Ravinder gupta
Flat # 503, gh-107
H. B. Apartments
Sec-20
Panchkula, haryana
Date 16.08.2017