[Resolved] Cox & Kings India — poor services and unethical behaviour | |||
We booked a 13 days / 12 nights confirmed departure for 6 june 2018 tour with cox & kings india - delhi cp branch After complete payment and all formalities. They have changed the tour to a different itinerary and places After asking 100 times about hotels they assured same hotels will be provided but none was same or even similar in rating There was no mention of place milan in initial itinerary or reverse itinerary but they booked our flights from there and made us travel 6 hours to board the flight... Was this information helpful? | |||
Aug 1, 2018 Complaint marked as Resolved Cox & Kings India customer support has been notified about the posted complaint. Verified Support Jun 25, 2018 Cox & Kings India Customer Care's response Hi, We apologize for the experience, and are taking your feedback extremely seriously. Please share your following contact and booking details via inbox, so we can look into what went wrong. a. Booking reference number b. Booking Location c. Tour Name d. Departure Date e. e-mail address registered at the time of booking Warm regards, Team Cox & Kings India Verified Support Jun 26, 2018 Cox & Kings India Customer Care's response Hi Anjali, Greetings from Cox and Kings Limited! We acknowledge and thank you for the details, and wish to inform you that your feedback/communication has been forwarded to the concerned team. They will evaluate/analyse the same and revert back to you accordingly. We look forward for your response. Thanking you. Regards, Team Cox and Kings Verified Support Sep 23, 2018 Cox & Kings India Customer Care's response Hi Anjali, We believe our team has contacted you with the required resolution. Thanks & Regards, Team Cox and Kings | |||
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+91 11 2676 8811 [New Delhi]
+91 80 2223 9192 [Bangalore]
+91 44 2836 3000 [Chennai]
Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001
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