[Resolved] Cox & Kings India — promised service not provided

mehsheth

from Mumbai, Maharashtra

Address:

400086

I booked singapore tour through cox & kings and traveled in dec2017. I had specifically requested for a group package & was promised that there will be 15-20 families travelling together & staying in same hotel. However there was no group & the tour was sub-contracted to a local operator. There was no tour manager. Different families were assembled everyday from different hotels for excursions. Even after spending nearly rs. 1.8l, we had no fun as we were feeling lonely throughout the tour. We did not get proper jain food inspite of being promised. I demand full refund of my tour money.

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Mar 17, 2018

Complaint marked as Resolved

Cox & Kings India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2018

Cox & Kings India Customer Care's response Dear Mr. Sheth

Greetings from Cox and Kings Limited!!!

This is with reference to your below email of date.

Whilst we are in receipt of your below email, may we request you to revert with the below mentioned details in order to check and assist you further.

1. Booking Reference number
2. Departure Date
3. Booking Location
4. Name of the Sales officer.

We look forward for your response.

Thanking You.

Regards,
Customer Service Cell
www.coxandkings.com

Mar 31, 2018

Updated by mehsheth I had added the details and also clarified that the complaint is NOT resolved.
How did my comments get deleted & complaint marked as resolved without checking with me??
Cox & Kings has done nothing to address my complaints.
I will be forced to take the matter to consumer court.