[Resolved]  Cox & Kings India — refund issue

Address:	New Delhi, Delhi
Website:	www.coxandkings.com

I have been continuously following up with the cox and kings team for my refund of the booking amount of 1.5 lacs since last month, both telephonically, on whatsapp and mails.
I haven't received any reply from their side. Firstly they have accepted my payment to book 1st july tour (Without any confirmation) on 16th of may. Nobody follows up for visa till a fortnight. Finally on 31st may i get to know that these guys are overbooked and releasing a new travel date of 7th july with a new itinerary. After a lot of mental harassment from their side, i get to know that the pricing has been shot up by almost 50000 rs. Which is not at all acceptable. Then they demand time for some more working and kill another 5 days saying that the tour was ex mumbai. Another shocking news for me, because i, as an enthusiastic traveller was expecting that the working was being done to match the original rates quoted to me for which i had paid booking amount. But one more shock was ready from their side. Once more a new itinerary was produced with the same travel date of 7th though, but again soared up rates.
Actually these guys had done so much of hard work that they forgot that i am left with no time to apply for two visas and book a new package through some other travel agency. They did not match up with their own previous quote (Strange cox and kings policy) and wasted 20 days of my vacations leaving me to mental harassment only. I have requested a no. Of times for my refund almost everyday since may end but without results.
I believed that a company like theirs was there to serve us.
But this is really shocking and annoying that they could neither give me a holiday trip in europe nor refund my booking money though it has already been a month.