Cox & Kings India — refund of tour on palace on wheels and refund due to air india fault.

Address:

Gurgaon, Haryana, 122016

Booking Ref: No. F18015064UK227MAG.
CLIENTS: Mr. Phillip Patton and Mrs. Marilyn Sleep
The Palace on Wheels train was not the one as advertised in their brochure, as being yellow and red. The train used was taken/purchased from old stock because their advertised train failed the safety test. Palace on Wheels management who were on the train confirmed the change due to no other stock being available. Misrepresentation train use for our tour on Palace of Wheels train. We request a full refund from Cox and Kings. Our Complaint and report were handed into to Palace on Wheels and Cox and Kings.
2) Coxs and Kings confirm this refund o[censored]SD$1050 last March but have not yet paid this sum. Waiting refundrefund from Cox and Kings. No provision in your site to attach documentation.