[Resolved] Cox & Kings India — spelling mistake in flight ticket

Ganesh Adgaonkar

from Mumbai, Maharashtra

Address:

Aurangabad, Maharashtra, 431001

Me, my family along with our colonyments (24 members) booked the group tour to leh and laddakh around 2 months back from aurangabad (Ms). Our tour is going to start from 30th may 04:00 hrs from mumbai.
I received my group flight ticket (Bom-ixl) today at approx 4 pm on my whatsapp messanger.
Upon checking my ticket i found the spelling mistake in the name of my wife. It should be aasawari adgaonkar where as the ticket shows asawari adgaonkar.
I already submitted photo id (Aadhar card) for the same much before.
I noticed the same to your aurangabad office and they assured me that it will get changed. But, after that no one from you took any action till now.
I am at mumbai for my personal work and may not get the time for tomorrow to take a printout of corrected ticket.

Colud you please do the needful to correct the name spelling and informbme asap.

Please inform me once get done.

Ganesh adgaonkar
Ph. No. [protected]

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Jul 3, 2018

Complaint marked as Resolved

Cox & Kings India customer support has been notified about the posted complaint.

Verified Support

May 29, 2018

Cox & Kings India Customer Care's response Dear Mr. Adgaonkar,

Greetings from Cox and Kings Limited!!!

Sub: Booking Id: 929512, Ladakh Delight With Air - Ex Mumbai tour Dated 30thMay 2018.

This is with reference to your feedback posted on Consumer complaint forum.

Whilst we are in receipt of your feedback, we wish to inform you that the contents of your communication are being looked into and we shall revert to you shortly.

May we request your patience and understanding in the interim period.

Thanking you.

Regards,
Customer Service Cell
www.coxandkings.com