[Resolved]  Cox & Kings India — srilanka tour package

Reference number: 837955
Date of journey - 9 dec 2017
Contact from cox & kings : shabbir.
Such a pathetic and inhuman service which we never expected.. They are fraud and have a very # policy of fooling innocent people. We wanted to either postpone the trip as we are facing some serious health issue and they say, all the bookings are done so we wont be able to refund your money.. They don't give any written communication and earlier they promised to pay 11k out of 80k but now they are refusing to refund even that amount.. We have all the hospital and doctors reports still these sick minded people are not doing anything..in this digital world, every booking can be reserved well in advance and can be cancelled much before without any or minimum charge. Even flight tickets are refundable where you get some amount refunded.. I have travelled the world but never faced this thing of non refundable or no - postpone travel schedule.
Earlier they promised to postpone the trip if we provide genuine hospital bills and reports. Now they backed off. They are not even ready to refund some amount. Very cheap way of money making.. We have lost all our money. My father has serious health issues and these fraudsters are just making money out of people's hard earned money in the name of policy.