[Resolved]  Cox & Kings India — tailor made tour package

Website:

www.coxandkings.com

Recently cox & kings arranged for me a tailor made tour package to kenya.
It was a disaster from the time i reached nairobi. Their partners in kenya proved totally unprofessional, bluffing, all the time, keeping me in dark with regards to my baggage which arrived one day later. They finally sent after 4 days. Proof available.
Vehicle was booked for me & wife, full fare was paid as required. They provided an old dilapidated vehicle for my 6 days safari in kenya.
The canopy of the vehicle which was lifted for wild-life viewing crashed with deafening noise.
Luckily we were sitting at that moments, or else, we
Might have been killed on that day itself.
Spending all the money, paying for - tailor made safari tour, we were not taken to "river side" in masai mara, which was the main spot to view the "animal migration" in peak of the season.
Due to the bad vehicle provided, me and wife ended up with body pain, wasting all our time in the vehicle which was moving at 30 km speed even in the highway. Photos of the vehicle available.

Complaint was lodged with cox & kings from masai mara itself. - no solution.
On return complained to their office. No response.
One week later, went to their office and complained with all details. - no response.
One more week passed, the local office washed off their hands and advised me to take-up with their "customer service".

Have sent a complaint to cox & kings - customer service, with a request that some body responsible
Should talk to me. No immediate response.
It is almost one month passed, no positive response at all.