[Resolved]  Cox & Kings India — total bill of you not provided by company

I am sarika adhapure (Nandurkar) working in lic nasik. My 12 member's family including me were on tour from 27th oct to 1st nov 17 arranged by the cox & kings company (Nasik). We paid 3.70 lacs for it. I applied for ltc in my office. For that i required from the company 1) km wise bifurcation of the tour 2) certfication of travelling and lodging expenses separately.3) receipt of amt paid. I called to cox and kings nasik office regarding this many a times but they have neither given the good response nor provided the respective documents till date. All other companies provides such documents without argument's. Never and no one of my office staff suffered from this problem till date and i don't understand why this company denied for it. 2 nd thing is that when we went to kanyakumari while on the tour there was not the confirmed booking in the hotel. 2- 3 hours we were waiting outside for the hotel booking. Our 4 children were suffered a lot by this mismanagement. And the official's reply was ' i don't stayed you on the road na..' very irresponsible response was that. At last they arranged the hotel 30 km from kanyalumari. Our tour was disturbed by this incident. If i go through the reputed travelling company and i paid a lot for the tour, it's my right to receive proper service from company and my basic right is to get proper bill in detail which i required. At last costumer satisfaction is morst important and the basic business strategy of the company.. I want instant answer on this problem.