[Resolved]  Cox & Kings India — unethical behaviour and poor planning of tour and non responsive attitude prior to start. of tour.

Address:

Gera Building ,kalyani nagar,PUNE 411006, 411006

We were a group of sixteen who had booked a trip to Bhutan from PUNE on !st MAY through the COX & KINGS in Kalyani Nagar, PUNE.The payments and bookings were done individually but were booked under the name of two persons without ref to others in the name of Mr Veena Bengale(who is a widow) and Mr Bhupendar Kumar Kempraj .This was done by the office in Kalyani Nagar on their own and names chosen by them without asking though all transactions were done and papers delivered to me.The list and tickets were delivered on Monday night for our trip on Tuesday with one widower who was supposed to be a single teamed up with another married single lady inspite of he having informed your pune office that he needs a single accn (P32 Mr GOVINDA RAJAN SRINIVASAN).This caused innumerable problem at every hotel/ resort and he had to pay for extra bed and team up with a couple or two ladies causing inconvenience and embarassment and unnecessary inconvenience to the entire lot.Though, the boys MR AJAY and MR RAHAT did their best to resolve the problem and did a commendable job.at BHUTAN..The three employees of your COX & KINGS in your Kalyani nagar played truant and most of the time we had a difficult time get info and were not available and from 29th of April onwards it was fourth person Mr Nishkesh who had no knowledge what had been done by the others and who just delivered and could not answer any queries raised and the staff who were responsible disappeared Mr Kunal as the Manager has not done his job with the diligence required.Trip iand visits in Bhutan were ok except that we lost three days due to one govt holiday and had to to wait till the afternoon in PARO and had to leave at 1500 hrs and reached PUNAKHA late in the evening and just spent the night and returned and visited PUNAKHA DZONG the next day and thereby reducing our time in PARO.Further, the BHUTAN govt closes on saturday and sunday and COX & KINGS has failed to keep track of the holidays and due to which permits to visit got delayed and we had to forego visits which were in your itinerary.In fact we lost two full days due to the improper planning by your organisation .The GOVT holiday due to which our trip to PUNAKHA got delayed and we had just to sleep at PUNAKHA and leave next morning and saturday and sunday .I propose that your organisation compensate the 16 o[censored]s for the loss and not being able to do justice to our trip as per your itinerary .The hotels and resorts and food were good and we were well taken care of by your representatives in BHUTAN