[Resolved] Cox & Kings India — unethical behaviour - confirmed itinerary date & plan changed | |||||
We booked a 13 days / 12 nights confirmed departure for 6 june 2018 tour with cox & kings india - faridabad branch with mr. Ashok & mayank. After complete payment and all formalities. They have changed the tour to a different itinerary and date. Despite several levels of discussions and only going ahead with a plan which was 'confirmed departure' at a 'confirmed date' did we ask them to proceed, and despite all that - they have still changed the entire package to whatever it suits them. This is unacceptable and a completely unprofessional practice. Travel agent association of india should look into this. Was this information helpful? | |||||
Jul 2, 2018 Complaint marked as Resolved Cox & Kings India customer support has been notified about the posted complaint. Verified Support May 30, 2018 Cox & Kings India Customer Care's response Dear Ramit Batra, Greetings from Cox and Kings Limited!! Whilst we acknowledge the receipt of your communication, may we request you to elaborate your concern on [protected]@coxandkings.com along with below booking details in order to assist you further : a. Booking reference number b. Booking Location c. Tour Name d. Departure Date e. e-mail address registered at the time of booking We look forward for your response. Thanking you. Regards, Team Cox and Kings | |||||
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