[Resolved]  Cox & Kings India — unethical practice adopted by cox & kings to book the group tour.

Address:

400103

I have booked with cox & kings - india a group tour, american glimpse - west coast - summer 2018 package [14 aug 2018] (Booking id : 934450) though their sales agent steena monie on the condition of let me know the flight deviation after the trip from san francisco to boston and mumbai.

With rigorous attempt of calling and multiple mail follow-up, after one month, sales team reverted (E-mail trail is maintained) stating that the deviation will be able to know only 30 days prior to departure. As a customer, i can not take that huge risk of international price escalation as it is an international flight. Therefore, i instructed them in a mail to refund the money back paid for two persons (2 x 3000) rs. 6, 000.

If the same thing would have told at the time of booking, i would not have paid the amount and booked the tour. The information was deliberately hidden from me just to book the tour. Since they are unable to meet the conditionality and hiding the information, i requested them to refund the booking amount of rs. 6, 000 back.

Would request them to stop such unethical practice and refund the amount back to the customer.