[Resolved]  Cox & Kings India — Unprofessional customer handling

Address:	Mumbai City, Maharashtra, 400028
Website:	www.coxandkings.com

Never use Cox and Kings services, its a complete waste of time and money, people are completely unprofessional and cut corners in all job responsibilities.

I have personally called cox and kings atleast 6 times in past 3 days and have waited for someone to respond everytime. For two times I got through I spoke to Mohamad and Sandeep Mukherjee, absolutely useless people cox and kings hire. I have to say, your company is the most unprofessional company I have come across. Absolutely no ownership of the clients requests. I have been knocked off at the payment gateway and needed some help to make the final full payment of INR5.47 Lakhs. I should say, I am thankful to gods that my payment did not get through with this utterly unprofessional company.

May be you hire illiterate people in your team because you do not want any more business. I will personally make sure that a copy of this email is posted at consumer forum and at all social media and travel sites. No one should go through this torture. I would rather go with some other company.

If you don't want to run this business, it should be better you don't publish deals on your website. My experience with you has been worse than a grocery store shop. If this is the way you treat your customers, I can only imagine how you pathetic manage the international tours published on your website.

Rajni