[Resolved]  Cox & Kings India — worst ever tour experience to europe

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

We booked european glimpse tour 9n/10d from 18/5/18 to 28/5/18 from sector 18 noida branch. The worst ever tour we had in life and advise general public never to traver with cox & kings in life.

When we reached paris at 11.00 pm on 18/5/18, tour operator mr. Girish dayma was not there. After travelling 14 hours, entire group had to manage rooms at their end. We were not aware of the next morning schedule. Tour operator mr. Girish dayma didnot follow the itinerary of cox & king and said that it is not possible to cover the areas as per itinerary. Mr. Girish was not aware of the timings of cox & king hills and drop us there at 2.30 pm. Entire 51 tourtists had to wait in the bus for 4 hours without ac. All were so angry that finally they decided not to visit cox & king hill.
Mr. Girish didnot pay dues to the bus driver, resulting at one point, the driver ran away with the bus. Passengers hand bag remained in the bus and girish arranged other bus after waiting for 2 hours. I am a heart patient and couldnot take my medicine as my handbag was in that bus. Had there been any health issue, did cox & king responsible?

Even on the last day to catch our flight back to india, the driver said that he will not start the bus until all his dues will be cleared. Mr. Girish, in front of all passengers promised him to clear his dues once we reach milan airport. The driver agreed. On reaching milan airport, mr. Girish (Tour operator) immediately ran away and hide himself inside the airport.

One co-passenger complained to mr. Harman dsouza (Head) of your mumbai office and he assured him to resolve the issues, but didnot. Later mr. Harman didnot reply to several e-mails and at least 35-40 telephonic calls of that co-passenger. It shows that even higher authorities of cox & king donot care for the tourists.

Mr. Girish didnot show us many sport as per itinerary, but forcebly took to perfume factory in paris where no body was interested to go. We understand from one staff of perfume factory that they give certain commission to the tour operator.
The hotel booked was about 150-200 km away from city and daily we had to waste at least 4 hours to and fro.

Several lacks rupees (Hard earned money) of passengers got wasted as they couldnot enjoy the tour. We are now left with no option but to bring the matter in the press so that in future, other passengers may not be cheated and book their tour through some good tour agencies and can enjoy their holidays.

Under these circumstances, we are also planning to take up the matter legally /consumer form for the financial, physical and mental harrassment that we had sufferred at the cost, risk and responsibility of cox & king.

Sunil kumar mittal