| Address: | Bhavnagar, Gujarat, 364001 |
Sir.
Recently i had been to egypt with my family through your egyptian sojourn. I had tried to book through toll free no. And redirected to ahmedabad office. I had encountered problems from booking to the end of tour. Firstly i had received receipt of money paid after multiple calls and sms es. Sales agent manish kothari was difficult to contact and not replying to any questions and queries. Than i didn't get tour progamme till last 3 days of departure. Even i got just 2 bags instead of 3 persons of my family for whom i booked tour.
I was told that we had non stop flight to and fro by egypt air. But lately it was changed through kuwait air with a break. As i was travelling from i had to book a hotel at mumbai which incurred additional cost to me as flight time changed 3 hours later.
Our tour guide miss cheryl was totaly ignorant and arrogant lady without any knowledge of the tour.
Local agency at egypt_ south sinai ttavels was completely rubbish and irresponsible.
They changed local flight from 6.25 ro 4.0am for just gew bucks and harrasing all tourist. Food was worst i had ever eaten and at very dirty places. They didn't listen to the complaints. Local agencies main goal was to take us to shops for their commission rather than sightseeing for which we travelled a lot and spent money for.
Even during early morning flight we were not given tea or coffee and when complained we were badly insulyed by local agency guide and ms. Cheryl.
We were told that it was an all inclusive holiday but even we had to pay for water and many entry tickets.
At airport they insisted for conversion to local currency as much as possible and did not inform nus that reverse conversion is not possible. So we are all back with either lot of egyptian currency or stuff from duty free shops.
I had been to hong kong tour through you and had wonderful experience. So this time i opted to you inspite of multiple offers by other operators. This has been a horrible experience i had any tour in my life and never in my life i will go with you or suggest anybody.
In fact i will highlight my experience in various travel blogs and social media and let people know that how a reputable and big company is cheating tourists.
Hoping for some reply.
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