[Resolved]  Cox & Kings India — worst service

Hi,

This is zaid shaikh here from goa. Today i went to cox and kings at margaon goa which is located near ktc bus stand for money exchange. I spoke to the receptionist regarding £25 for the exchange in indian rupees and he gave me exchange rate and all that but his owner was not available at that moment for this formalities so they made me wait for half an hour because he was outside after word with owner by the receptionist. Right after half an hour receptionist again called his owner about the update so receptionist passed the phone to me to speak with his owner and i spoke to him while on the conversation owner gave me some lame excuse by saying their system is not working so he requested me to come back after 1 or 2 days. Now why didn't owner informed me this at first place instead of making me awaited for half an hour. What is assume from this is that the owner was looking for big money not a small £25. But this is very bad and unappreciated. I had trust on cox and kings about its integrity and trustworthyness.
Was this information helpful?
No (0)
Yes (0)
Oct 27, 2018
Complaint marked as Resolved 
Cox & Kings India customer support has been notified about the posted complaint.
Verified Support
Sep 25, 2018
Cox & Kings India Customer Care's response
Hi Zayd,
Our apologies. Please write your concern on [protected]@coxandkings.com and we will take it forward from there.

Warm regards,
Team Cox & Kings India
Complaint comments 

Comments

When I booked the trip executive committee my whole condition after booking he is not giving me proper service I want my refund

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Cox & Kings India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    380
    Pending
    0
    Resolved
    268
    Cox & Kings India Phone
    +91 11 2676 8811 [New Delhi]
    +91 80 2223 9192 [Bangalore]
    +91 44 2836 3000 [Chennai]
    Cox & Kings India Address
    Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001
    View all Cox & Kings India contact information