[Resolved] CPP Group India

[Resolved] CPP Group India — claim amount

S Sujatha Gollapalli from Kakinada, Andhra Pradesh

Dear team, Since the time i first filed a complaint till date the experience with cpp customer service is pathetic. 1) noone is knowledgeble 2) cant understand english 3) abruptly disconnects the call 4) each executive gives different details 5) i can say it is worst Claim id : im0925718 They say that the claim will be processed in 28 working days and it has been more than 2 months, when i call each time they only say please wait for few more days, that is the only answer i get. How can such irresponsible customer service exist? How can you be so untimely to release claim amount Dint i pay for insurance? What is the point of such baseless answers In the next one week i want the claim amount to be credited. Was this information helpful? No (0) Yes (0)
Jul 19, 2018 Complaint marked as Resolved CPP Group India customer support has been notified about the posted complaint. Verified Support Jun 18, 2018 CPP Group India Customer Care's response Dear Customer, This communication is with reference to our discussion on 15/05/2018 for your membership IM0925718. We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our helpline numbers – [protected] (toll-free) or [protected], between 11 AM – 9 PM, for any further assistance. Assuring you of our best services at all times. Regards, CPP Team
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SujathaG

from Kakinada, Andhra Pradesh

No. Not the issue is not yer resolved.
How can you even conclude without taking confirmation ?
I want someone to address the issue immediately

CPP Group India Customer Care's response, Jun 27, 2018

Verified Support

Dear Customer,

We have tried to contact you on the contact numbers registered with us for your membership IM0925718, however, we have not been able to connect with you.

Request you to please contact us on our helpline numbers – 18004193030 (toll-free) or 18602583030, between 11 AM – 9 PM, for your query related to CPP Fonesafe.

Assuring you of our best services at all times.

Regards,
CPP Team