CPP Group India — Claim closed without consent

Chinsang

from Chennai, Tamil Nadu

Mar 11, 2022

Address:	Gurgaon
Website:	in.cppgroup.com

I raised a claim with CPP against fraud on my Kotak card. The documents asked for where submitted on 03.02.2022. On 18.02.2022 they demanded for police FIR copy. Due to civic body elections in Tamilnadu police officials where on election duty from 18.02.2022 to 24.02.2022. After this due process of FIR was followed and original FIR copy was sent to them on 01.03.2022 received by their guard Mr.Anil on 02.03.2022 for which I have POD proof from bluedart courier. On 09.03.2022 when I called to check status they say claim has been closed. No information was given to me in this regard. This is a clear case of misleading product information. Advice them to process my claim on priority.

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CPP Group India Customer Care

Mar 11, 2022

Verified Support

Dear Customer,

We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards
CPP Team