CPP Group India — Cpp plan renewed without consent and non delivery of document

My name is Amit kumar. I am from Jalandhar, punjab. I availed last year feb. 2022 Card Protection Plan through Yes bank and deduct the premium from my yes bank credit card. But in whole year i didn't received any physical document of cpp neither i received any softcopy in my email. I didn't got any response from cpp team as well. I decided not to renew cpp plan on next year but on 13th feb i have received sms regarding CPP plan renewed of rs. 1749/- but it was renewed without my consent. When I contact to the concerned team to cancelled it, they try to convince me to continue the service and deliver the renewal documents in next 10 working days. According to our conversation, 10 working days completed on 3rd March but till I haven't received any physical document from CPP. I am now so much disappointed. I can't even wait now. If my issue not resolved within next 3 working days then I will lodge complaint in consumer court regarding this issue.
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CPP Group India customer support has been notified about the posted complaint.
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"Dear Customer,

We regret any inconvenience caused. Request you to share your CPP membership number or registered contact details. This will help us in resolving your query.

Assuring you of our best services at all times.

Regards
CPP Team"
"Dear Customer,

We regret any inconvenience caused. Request you to share your CPP membership number or registered contact details. This will help us in resolving your query.

Assuring you of our best services at all times.

Regards
CPP Team"

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