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[Resolved]  CPP Group India — Insurance fraud

Registered ID: IM5707793
Registered Mobile Number: [protected]
Product DIGITAL FONE SAFE
Company name: Fonesafe (CCP india)
User name: Sayed Faique Yusuf Kazi

So, on 28th September 2021, I went to the Samsung service center and they asked me whether the phone is under insurance or not. Answering to them I said yes and the process started from Samsung. Then I got the estimate of my fully damaged phone and they took my phone. A week later I got an email from CPP saying that we tried to contact you (Same reason for everyone everytime). So I contacted them on their toll free number[protected]. So I asked them what is my next step, so they said that I have to submit a cheque with my name print and a icici claim form. I asked them what is icici claim form and where will I get it, they told me that they will send me a link on my email of the claim form. I am calling CPP each and everyday and what I hear is "Sir, you please dont worry we will look into it and you ll get your phone back". I am fed up doing all this everyday. its been almost 2 months and i need serious help.
PS. i have submitted all documents they said more than 10 times on their email '[protected]@cppindia.com' except the claim form which they had to send me. I have my bill, IMEI, Pictures of phone and estimate letter.
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Jan 22, 2022
Complaint marked as Resolved 
CPP Group India customer support has been notified about the posted complaint.
Verified Support
Dec 10, 2021
CPP Group India Customer Care's response
Dear Customer,

We hope your query related to CPP has been successfully resolved.

Please contact us on our help line number between 11 AM – 9 PM at [protected] (toll-free) or [protected] for any further assistance .

Regards
CPP Team
Dec 13, 2021
Updated by Faique Kazi
any ### no
Verified Support
Dec 22, 2021
CPP Group India Customer Care's response
Dear Customer,

We hope your query related to CPP has been successfully resolved.

Please contact us on our help line number between 11 AM – 9 PM at [protected] (toll-free) or [protected] for any further assistance .

Regards
CPP Team
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    Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42, Gurgaon, Haryana, India - 122002
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