[Resolved] CPP Group India — they have debited my credit card without my approval and denying of refund | |||
This is bijay kumar mundari having a membership number - ia3153849 in cpp group india for 2018 to 2019. But it is very sad to see that my credit card is debited for rs 1699 for cpp services and that to without my approval. When i tried their costumer care and explained about cancel my membership and asked how they could debit my credit card without approval, they told they have sent an mail to my email but i couldn't find any mail regarding renewal of my membership. Whenever i try their costumer care the call cuts midway automatically not a single time but whenever i try it repeats again. I have even sent mail to their email (Cpp india. [protected]@cpp.co. Uk) repeatedly but no answer from their side till now as i'm writing this complaint letter.in their website they are showing that the membership can be cancelled at any time, but they are not at all doing that. I feel very sad and angry at the same time for their behaviour. Therefore i want to put a complaint against those cpp group and want my membership cancelled and refund to my credit card. Thank you Was this information helpful? | |||
Jan 24, 2020 Complaint marked as Resolved CPP Group India customer support has been notified about the posted complaint. Verified Support Nov 07, 2019 CPP Group India Customer Care's response Dear Customer, We have tried to contact you on the mentioned contact number however, we have not been able to connect with you. Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan. Assuring you of our best services at all times. Regards, CPP Team Verified Support Dec 24, 2019 CPP Group India Customer Care's response Dear Customer, We have tried to contact you on the mentioned contact number however, we have not been able to connect with you. Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan. Assuring you of our best services at all times. Regards, CPP Team | |||
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+91 92 1244 4000
Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42, Gurgaon, Haryana, India - 122002
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Request you to please share your CPP membership number and contact details. This will help us in resolving your query.
Request you to please contact us on our 24 hour helpline numbers – 1800 419 4000 (toll-free) or 6000 4000 (please prefix city STD code) for any further assistance.
Regards,
CPP Team