[Resolved] CPP Group India — unauthorised renewal of subscription without my consent

anupamravi

from Ahmedabad, Gujarat

Address:

B-206,B- Wing , Boomerang, Chandivali Farm Road, 400076

I have been charged rs. 1649 without my consent for a card protection program on my credit card. The company has not taken any consent for the renewal of the subscription. I have not authorised the company for renewal of subscription through any mode of communication including mobile, email or physical letter.

Company claims that they had sent a letter to my address. But, i have not received any letter of such kind, as it was sent at my previous address.

According to the company, if the consumer do not respond to the letter, it is assumed that the consumer is subscribing for the services.

According to me, there are following issues:

1. Company should change their policy of re-subscribing without consent of consumers.
2. They to make full refund of the money as it was not authorised by me.

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May 22, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Apr 12, 2019

Updated by anupamravi can someone please update me on the status of the complaint?

Verified Support

Apr 12, 2019

CPP Group India Customer Care's response Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards,
CPP Team

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Comments

anupamravi

from Ahmedabad, Gujarat

Can someone please update me on the status of the complaint please?

anupamravi

from Ahmedabad, Gujarat

I DONOT have any details of CPP membership details. As i mentioned that i have not received any letter, Email or phone call from CPP regarding this.

Please track the details from your database, i'm sure you can do this, as you are charging my credit card with annual subscription fee. My registered mobile number is [protected]. Feel free to contact me for any verification, if required.

thanks

CPP Group India Customer Care's response, Apr 22, 2019

Verified Support

Dear Customer,

This communication is with reference to our discussion on 17/04/2019 for your membership IA1556207.

We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers – 1800 419 4000 (toll-free) or 6000 4000 (please prefix city STD code) for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team