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CPP Group India

CPP Group India — Yet to receive refund for membership cancellation

I have cancelled my membership 8 days back but I have still not received the refund. I was informed that it will get refunded within 7 working days but but still I have not received the refund yet. CPP19820137 is my membership ID. I'm expecting a refund at the earliest.
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Dear Customer,

We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards
CPP Team
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Priyanka Balaji's [Complaint's author] reply, Apr 11, 2022
My membership ID is IAD935440.
Priyanka Balaji's [Complaint's author] reply, Apr 13, 2022
I've still not received my refund and when I call customer care I get different responses everytime I call. One day they say that the refund is already issued and the other day I got a response that issue is escalated and refund will be made as early as possible. When the debit was made even before I received my credit card, why is refund taking so much time. As per the policies refund has to be issued within 7 working days and it's almost 13 working days now and I've still not received it yet. Why do you have to put us into so much of mental stress for this! I keep calling the customer care everyday and they say the refund will be made as early as possible! I don't understand when this "early" arrives.
Dear Customer,

This communication is with reference to our discussion on 20/04/2022.

We hope your query related to CPP has been successfully resolved.

Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards
CPP Team
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