[Resolved]  CraftsVilla.com — ordered made successfully. but not delivered the product.

Address:Kanpur, Uttar Pradesh, 208001
Website:Craftvilla.co.in

I have ordered riva saree on 18 august 2017. And paid through debit card amounting ₹ 1494. I have got the confirmation of ordered receive. Then on 23rd august 2017 i got the message of delivery on my address. But i not received the parcel. It is to be delivered by fedex courier. My order no.[protected]
Shipment no.[protected]
Tracking no.[protected].
Please help me getting my order or getting the refund of my prepaid order.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Sep 25, 2017
Complaint marked as Resolved 
Verified Support
Aug 25, 2017
CraftsVilla.com Customer Care's response
Hi Rinu,

Regret the inconvenience caused.

Shipment #[protected]

As per our records, we have already initiated the refund against the order amount. Hence, request you to check your bank once for the same.

Note:- For prepaid order, kindly check your account through which the payment was made.

Regards,
Craftsvilla Happiness Team
Verified Support
Aug 25, 2017
CraftsVilla.com Customer Care's response
Hi Rinu,

Regret the inconvenience caused.

Shipment #[protected]

As per our records, we have already initiated the refund against the order amount. Hence, request you to please check with your bank once for the same.

Note:- For prepaid order, kindly check your account through which the payment was made.

Regards,
Craftsvilla Happiness Team
Sep 12, 2017
Vipin [email protected]'s response
My order not delivered till now of order date 15 August 2017 .Item description - jenil creation party wear pink plazo suit .RS 795/-- all ready payment by credit card

Complaint comments 

Comments

Hello sir i am order yellow crepesatin saree and u r deliver blue Saari with border u have no Saari then don't send me this parcal i don't want this sarri so how to return this
My order not delivered till now of order date 15 August 2017 .Item description - jenil creation party wear pink plazo suit .RS 795/-- all ready payment by credit card and payment debited in my account dt 15 August 2017 .
My order not delivered till now of order date 15 August 2017 .Item description - jenil creation party wear pink plazo suit .RS 795/-- all ready payment by credit card .
Hi sir it's been 1 year that I have not received my payment back I have called more than 30 times they will tell they put money in 7 days but it's been 1 year pls tell will u give money or not . registered id is. [protected]@gmail.com [protected]. I just wanted to know is the company is capable to refund or not .

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    CraftsVilla.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    1161
    Pending
    115
    Resolved
    303
    CraftsVilla.com Phone
    +91 22 6157 9090
    CraftsVilla.com Address
    Shop No 21, 1st Floor, Centrium, Kandivali East, Lokhandwala Complex, Mumbai, Maharashtra, India - 400101
    View all CraftsVilla.com contact information