Cred — Amount refund pending for transaction failed

Address:	770, 100 Feet Rd, HAL 2nd Stage, Doopanahalli, Indiranagar, Bengaluru, Karnataka 560038
Website:	CRED app

Hi Team,
I made my ICICI credit card bill payment of "70, 363.04Rs" through the CRED app on 2nd Oct. But the payment failed and the amount was debited from my account. Also the CRED team is saying that they have already initiated the refund on the same date. But I haven't got my money yet. Now I am not able to make the payment again due to insufficient balance. Also the last credit card payment date is today. Kindly request you to resolve the issue as soon as possible.