Cred App — Refund my my mobile recharge money RS.666 with penalty

Address:

SN COLONY, RAYACHOTY

Dear Sir/Madam, My Name is ALIGINTI KARUNAKAR, i am a customer of ICICI Credit card. I did one mobile recharge transaction with Rs.666 for +91-[protected]-JIO Number, at that time the transaction is Failure. (By third-party transfer Dreamplug Technologi, Bangalore) through Cred app on[protected], with serial number:[protected]. After a few days I made a call to ICICI customer care, I requested them to refund my money Rs.666, on 13th December, 2023 Rs.666 credited (Interim charges) back to my account. Again on 1st January, 2024 Rs.666 is deducted from my credit card. After that again I called customer care, to refund my money. Without a successful transaction, why are you again deducting my money from my credit card? So, Please consider my request and do the needful for me. If you do not solve this problem, I will make a complaint to the ICICI Bank Ombudsman Committee.
Thanking you Sir/Madam
Yours Sincerely
Aliginti Karunakar
Ph:+91-[protected]
Mail Id: [protected]@gmail.com
AFTE THAT I GOT MESSAGE FROM CRED
Greetings from CRED!

We are pleased to inform you that RELIANCE JIO has confirmed the receipt of your MOBILE PREPAID payment of ₹666 with order ID PU013333TUMODYBF3577 made on 29 Nov 2023. We understand the importance of timely payments and are glad that the payment has been processed successfully. You can download the receipt for your successful transaction from the payment history section of our app.

If you are facing any further issues regarding this, we recommend you reach out to RELIANCE JIO by contacting them at [protected]/[protected]/[protected]. You can share with them your reference ID of PU013333TUMODYBF3577 and they should be able to help resolve your query.

We are happy to reach out to them on your behalf, but do understand it may take us up to 5 days to connect with them and get a response through the proper channels. If you wish for us to take it forward, please reply to the email with a screenshot or PDF of the portal (with consumer ID clearly visible) where you are unable to see the payment being updated. It will help us with escalating the issue further.

We understand that such issues can be frustrating and we want to assure you that we are working constantly towards faster settlement.

Thank you for choosing CRED for your payments

Best regards,
Team CRED