Cred — Bombay shaving product

I ordered product from cred app store and paid money beforehand. I am seeing order status "delivered" in cred app as well as their courier partner Shiprocket but I have not received the product yet. courier company called me but no one available outside my house and when i again called no one response and after sometime it's showing deliverd on app.

When I saw delivered status I immediately contacted cred and they replied "We regret to inform you that there has been an unforeseen delay that has happened in delivering the shipment. In order to make this right for you, we are escalating this to our concerned team to have this checked. We would request you to allow us 72 hours to get back with an update on this.

Also I asked them on various support channel "how it is possible to deliver package without OTP verification?" but I am not getting any response.

So now I just need the resolution, either they can send me product or refund my money