Cred — Cred cash not credited into account

Address:

LB Nagar Hyderabad

I have taken cred cash of 30000/- on 5th Aug. As it was mentioned as cash will be credited within 5-6 hrs., it is still not yet credited into my account.
Also raised a ticket for the query but of no use. No Cred customer support contacted me, and they are charging the interest as well from the day of approval.
They have sent me an email that amount has been credited whereas no amount got credited into my account.
Ticket ID:- 9523360.