Cred — Cred Payment Failed but not refunded in my account

I have made a payment of Rs. 35584 on 29th july through CRED app for my SBI credit card.

Till now, it is NOT credited to my Credit card. Order id of CRED 84912PW5V3X

Amount was debited from my bank account but in CRED App it shown Payment Failed.

Then I got a message that they will return my amount within 7 working days, now it's been more than 13 days but still I didn't get my payment from CRED.

Support is very poor over mail or App. It is unnecessarily giving torture and restless to consumer's. Kindly do the needful either pay it to CREDIT Card account or refund it.