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Cred — Cred Refund not yet received for amount deducted from bank for the failed transaction of card bill been more then 8 days

I tried to pay the Axis Credit Card Bill of rupees 9708 with Order ID 2YQ0VJZZJJR using the CRED app on 30th July 2022.
The amount got deducted from the bank but the status shown was failed, and a refund was promised to receive on 5-7 working days but still, no amount got to my bank yet.

The date on the amount deducted: 30th July 2022

The date of refund promised from CRED is: 5-7 working days (till 7th August 2022) but no refund got back to my account

Order ID: 2YQ0VJZZJJR
Amount: Rs. 9708
Card Ending Number: XXXX 5884

Request to take appropriate action immediately to get back my refund amount to my account.
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