Cred — Cred-Reversal amount not credited

I had made a payment to axis Bank credit card ending with X-1277 of ₹5, 000.00 in cred app on 04nov 2022 and axis Bank reverse my amount through NEFT and given me reference number [protected] (DBADJ). I connect Axis bank credit card support team and said payment of ₹5, 000.00 been reversal completed on 05nov 2022 but when I contact with cred app they are telling not received any amount please check attachment of payment and reverse amount.