Cred — Credit card bill payment deducted from bank A/C but not credited into credit card account

Address:

Cred

Hi,

I had made a of INR 55620 on cred towards the SBI credit card (x-4206) on 28th November. However, the transaction failed and and money got deducted from my bank account.

I raised a support ticket on the same day. Ticket id - #6996601 and I was told the refund would be processed in 2-3 days. But now it has been over one week and still there are no signs of refund.

Please help in getting my refund credited to my account