Cred — Credit Card Payment refund issue

I made the credit card payment on CRED app, the money got deducted from my bank however it did not get paid to my credit card and it still shows outstanding.
I already have raised a issue tkt on CRED, the status is open. It says they have initiated the refund process however it's been 2 days and I have not received any money. The amount is big. Hence, I am really concerned.
No one is responding to my issue, no one is contacting me.