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Cred — Credit card transaction failed 7days back. Cred ticket # 4753903

The ticket closed without resolution, My credit card transaction failed 7days back and I didn't receive amount#51, 654
Paid to Citibank credit card through cred, This was ridiculous No point of contact and no customer care support. What happened to my paid amount???????????? How i will get my money back?
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Jul 08, 2022
Updated by vijayakrishna1 CRED is not replying, My money is not credited its already 8days I cannot do anything support is not replying in the app or email or anything. Please help me to get back my amount ITs big amount 52k.
How can i file a case on CRED app? My credit card interest is counting with 32%
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