Cred — Deducted Money not refunded since 15 days

I made a payment on 4th April with rent payment method of Cred. But it took 2 days to confirm the payment and when it got confirmed unfortunately lanlord's UPI Id's was deactivated. So money didn't reached lanlord's account. and it didn't refunded to me as well.

TICKET NO. -- 8544121

I have raised a ticket with Cred support team as well but they are not responding since last 3 days.

I even mailed them on their complaint mail id but they closed that ticket without any discussion with me.
Please look into this issue. This is literally the worst customer service I have seen.