Cred — Delay in my credit card payment

Address:

27-vankhandeswar nagar, thatipur, gwalior

So I made the bill payment of 6, 924rs on 10 April 2022 and the cred app showed that it will proceed in 3 hours, its been 3 days the payment is still in processing and the expected date is getting increased every day, I've sent some messages in cred support center and its the same bot msg reply, my due dates are near and I have to pay them. please try to figure out or refund my money as soon as possible

email id: [protected]@gmail.com
order id: 563JOLX84649