Cred — Delay in payment for security deposit through cred app.

Website:

cred.club/?utm_source=google&utm_campaign=Google_Branding_WebPage_Search_CPC_PanIndia_Brand_All&utm_adgroup=cred_phrase&utm_medium=cpc&utm_term=cred&gclid=CjwKCAiAg6yRBhBNEiwAeVyL0GPP8-sB1-xfE

My name is Jithin rajan.

Registered email id : [protected]@gmail.com
contact no : [protected]

I have made deposit amount for my newly rented home on cred app on 09/03/2022 with my icici credit card for an amount of 200000 rs /- order id VQ1RP3WPW12X. Money got debited from my account but the payment is still in process for the last 4 days as on date 12/03/2022 .Due to the delay, i've paid the security deposit through other source to the landlord.So I no longer need the help/service of cred due the delay .

i, ve send an email regarding the issue to the grievance team .As a replay Cred team send an email with expiry link for assistance. Also i've Tried multiple ways to contact support but failed.

Details of payment deducted

Deposit amount: Rs 200000/-
service charge: Rs 2100/-
total amount : Rs202100/-

Please help me to get my full refund of the amount with the service charges ie. Rs 202100/- that i have paid, on my original payment mode that used for the transaction.